Current Openings:

Technical Support Specialist | Raleigh, NC

REQUIREMENTS/SKILLS:
  • Exceptional written and oral communication skills
  • Knowledge of customer service principles and practices
  • Exceptional interpersonal skills
  • Experience working in a team-oriented, collaborative environment
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
PRIMARY RESPONSIBILITIES:
  • Working with customers to ensure a satisfying customer experience
  • Help customers identify + troubleshoot problems
  • Logging and keeping records of customer queries
  • Analyzing call logs in order to identify common trends and underlying problems
  • Updating FAQ + documents so customers can try to fix problems themselves
REQUIRED EXPERIENCE:

*At least 2 years in a technical support environment


 

Senior Software Engineer | Raleigh, NC

REQUIREMENTS/SKILLS:
  • 7+ years of professional programming experience
  • Experience building and performance testing highly scalable applications
  • Proven track record of delivering high-quality features and products
  • Experience with Node.js
  • Knowledge of the Agile
  • Comfortable leading projects and driving technical design at many layers
  • Self-motivated with an ability to multi-task
  • Excellent communication skills, both written and verbal
PRIMARY RESPONSIBILITIES:
  • Define user needs and provide input to functional design, testing, and troubleshooting
  • Understand product requirements and develop code to meet these requirements
  • Manage full life cycle of product development

To apply, e-mail cover letter, resume, and salary requirements to careers@youverifyit.com